Metrocall 311 is being renamed Metro311 to reflect the multiple ways to contact Metro government for issues and problems, and will be introducing a new online system that will make it easier for you to report your issues and track Metro Government’s response. Here is a Metro Government release about the upcoming changes:
September 24, 2018
Your Metro Council district wants you to know there are BIG changes taking place at MetroCall 311, city government’s customer service team!
First, we just changed our name to Metro311. Why the change? Because we have SO many more ways to get in touch today, whether you’re calling 311, going online to report an issue, using email, or chatting with us on www.louisvilleky.gov (there’s a chat link in the bottom right of every page).
But the big news will be coming very soon! Metro311 is launching a whole new online reporting system that makes it much easier to report issues online, lets you see issues that have already been reported on a map, and improves how you track progress of your issue along the way.
And you’re really going to love our new mobile app coming soon too. It makes it easier to submit issues to us on the go, and it features expanded services and ways to connect to your city government right in your hand.
Stay tuned for the latest updates on these important improvements from YOUR city customer service team!
The Metro311 Team